Refund policy

Hey there, art lover! We’re all about making you happy with your purchase, but sometimes things don’t go as planned, and that's okay! Here’s our no-stress, easy-peasy return policy to set things straight.

You Have 14 Days to Decide ⏳

Not feeling the vibes of your new art piece? No worries! You have 14 days from the time you receive your item to request a return. But hey, our custom portrait prints are special just for you, so they’re non-refundable. ❤️

Let’s Make Sure It’s Eligible 🧐

Before you pop your art back to us, here’s the deal:

Items must be in their original condition and packaging (no coffee stains or dog teeth marks, please! 🐾).
Don’t forget your receipt or proof of purchase—super important!

Oops! Something Wrong? 🤔

Received the wrong print? Or maybe it’s damaged? Snap a pic and email us ASAP. We’ll fix it faster than you can say “gallery wall!”

Non-Returnable Stuff 🚫

Custom portrait prints (they’re one of a kind, just like you!).
Sale items and gift cards.

European Friends, We’ve Got You Covered 🇪🇺

If you’re in the EU, you can return your item within 14 days for any reason. Just make sure it’s in tip-top shape, with original tags and packaging. Proof of purchase? A must-have.

Refunds & Exchanges 💳

Once we get your returned item, we’ll inspect it and let you know if it’s a thumbs-up or not. Approved? You’ll see the refund in your account within 10 business days. If not? Let’s chat and sort it out!

Want a different piece? Return the one you have and make a fresh purchase—simple as that.

Here's more in detail:

🌟 Need to Submit a Return? No Problem! 🌟

We’ve made it easy and hassle-free! Here’s how:

1️⃣ Log In to Your Account https://shopify.com/89666945324/account

Click the profile icon in the store’s navigation or head to the Returns page.
Enter your email, hit Continue, then check your inbox for a 6-digit code.
Paste the code back into the store and voilà—you’re in!

2️⃣ Pick Your Order

Find the order you want to return, and if it has multiple items, select the ones you’re sending back.

3️⃣ Tell Us Why

Choose a return reason and add a quick note if you’d like—your feedback helps us grow! 🌱

4️⃣ Hit “Submit Request”

That’s it! We’ll review your request.

📦 If Approved:

You’ll get an email with shipping instructions and a return label. Once we’ve received your item, your refund is on its way! 💸

✨ Simple, Quick, and Done! ✨

Got questions? We’re just a click away! 🛍️💬 tuulaaiart@gmail.com.

Shop with confidence, knowing we’ve got your back! 🎨✨